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Portfolio Recovery Associates, LLC

Have You Been Contacted by Portfolio Recovery Associates Regarding an Outstanding Debt?

Portfolio Recovery Associates, also known as PRA, is a third-party debt collection agency and debt purchaser based in Virginia. Founded in 1996, the company employs roughly 4,500 people across the globe—roughly 320 of which work out of its headquarters in Norfolk, Virginia. Portfolio Debt Recovery buys debt from leading credit card companies, banks and other creditors when these institutions are unable to collect on an account. 

PRA is not an accredited business on the Better Business Bureau, but it is a legitimate company. However, receiving a letter out of the blue from Portfolio Recovery Associates may be a jarring experience. The company has been the subject of numerous complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as using misleading or false information to try and collect  a debt and failing to provide written verification of debts. 

If you were  contacted by Portfolio Recovery Associates, LLC, we advise you to familiarize yourself with your rights and seek the expert advice of a qualified debt attorney—such as the team at McCarthy Law PLC. Our attorneys are well versed in defending our clients against the harassment of debt collection companies like PRA. We will help you navigate the validity of the claim against you, stand in your corner while negotiating a fair settlement and defend you against creditor lawsuits. 

What Consumers Are Saying: Portfolio Recovery Associates Lawsuits, Reviews and Complaints

Portfolio Recovery Associates is not an accredited business on the Better Business Bureau, however it does have an A+ rating. The company has a 1.21/5 star rating on the BBB with a total of 39 customer reviews. Many of the reviews state that the debt collection agency has harassed consumers. Some reviews allege the company has called everyday for years on end—switching phone numbers if blocked by the consumer. Other reviews suggest a lack of professionalism and refusal to send proof of debt verification.  

Additionally, Portfolio Recovery Associates has had 1,518 complaints lodged against them in the past three years on the Better Business Bureau. The details of these complaints are unavailable. 

How to Contact Portfolio Recovery Associates

Portfolio Recovery Associates is headquartered in Norfolk, Virginia. The company also has offices located throughout the United States:

Portfolio Recovery Associates, LLC

Address: 120 Corporate Boulevard, Norfolk, VA 23502

Phone: 1-800-772-1413

Customer Rating: 4.4/5

Portfolio Recovery Associates, LLC

Address: 5200 W Mercury Blvd Suite 285, Hampton, VA 23605

Phone: 1-800-772-1413

Customer Rating: 3/5 

Portfolio Recovery Associates, LLC

Address: 500 W 1st Ave, Hutchinson, KS 67501

Phone: 1-800-772-1413

Customer Rating: 4.4/5

Portfolio Recovery Associates, LLC

Address: 4829 US-45, Jackson, TN 38305

Phone: 1-800-772-1413

Customer Rating: 3.3/5

Portfolio Recovery Associates, LLC

Address: 600 Beacon Pkwy W #700, Birmingham, AL 35209

Phone: 1-800-772-1413

Customer Rating: 4/5

Portfolio Recovery Associates, LLC

Address: 6341 Grapevine Hwy Suite 500, North Richland Hills, TX 76180

Phone: 1-800-772-1413

Customer Rating: 3.5/5

What Should I Do When Contacted by Portfolio Recovery Associates? 

All debt collection agencies must follow the same rules as laid out in the Fair Debt Collection Practices Act (FDCPA)—including Portfolio Recovery Associates. If you receive a phone call or letter from Portfolio Recovery associates, the first thing you should do is to ask for your debt to be validated. 

According to the FDCPA, a consumer is entitled to written verification of your debt from the collection agency. This is called debt validation or debt verification, and  the written verification of your debt is called a debt verification letter. This letter will outline what the debt is, how much is owed and any other information you need to know. Additionally, a consumer can dispute a debt when a debt collection agency tries to collect. 

The second thing you should do when contacted by Portfolio Recovery Associates is to find a debt settlement attorney to deal with the debt collection agency for you. At McCarthy Law PLC, our expert debt settlement attorneys have the qualifications, knowledge and skills to help you handle PRA. Our team will validate your debt and stand with you to protect your interests. 

At McCarthy Law, our debt attorneys will represent you, negotiate reductions to your debt and defend you against creditor lawsuits. Our company always offers a free consultation to discuss your options, timelines and strategy to get true debt relief and protect you from the debt creditors at Portfolio Recovery Associates. 

We invite you to contact McCarthy Law PLC today at 855-976-5777 or reach out to us online to learn more about your rights, stop creditors from harassing you and to begin the debt settlement process.